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Troubleshooting Options
Step #1: Check the online help
It just may be that we actually answered your question in the support material that we've posted for your product.
- Log in to your account
- Click on the "Help/Support" button next to your purchase
- Find the appropriate "Phase" and then "Chapter" for your problem
Step #2: Search Our Community Forum
Search our online community forum -- we may have your question answerd here already.
- Go to community.i3dthemes.com
- Use the search mechanism to search for your question
Step #3: Google Your Question
We can't stress how important this skill is. If you don't find your answer in our community forum, maybe someone else on the web has already asked the same thing.
- Go to google.com
Step #4: Post Your Question
Now, we are going to prefice this with there are two methods to post your question. The first is in our community (public) forums (this is the quickest route), the other is to send a message direct to our support team.
If you are looking for a question and don't need to the person to log in to your web server,
then post in our our community forum -- this is where you'll get the fastest answer: community.i3dthemes.com
- You will need to be a registered user of the community forums in order to post. You can register here: http://community.i3dthemes.com/ucp.php?mode=register
If your require someone to log in to your web server (this is a rare situation), then please follow these steps:
- Log in to your account
- Click on the "Help/Support" button next to your purchase
- Click on the very final link in the "FAQ" phase
- Click on the link at the bottom of this new page to "initiate a support ticket" to the tech support team.
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It is our primary goal that we deliver a product that is:
- bug free, and
- easy to use
Having said that, not all computers interpret web-documents the same, and often something that the end-user does to our products could
cause unexpected results. Occasionally something will happen with one of our products which is not covered in our online support material.
We have attempted to answer each and every trouble-ticket, but in recent times we have found that many end-users have relied on our support mechanisms to answer "how-to" questions.
As we don't charge for support, and our mandate is not to each the end-user how to use the web-editing software, it is impossible for us to take on a one-on-one teaching role for "how to do web design".
Our solution has been to open up our support to the community, and to try to give back to the community with our combined knowledge. We have launched a "community based" forum where we will
take questions regarding our products, and even general web development, and post the answer for all to see. By posting it for the public to read, we're hoping that we only have to answer
the question once.
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