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Message from the Lucky Marble support team:
We really truely believe that it is better if you learn to help yourself than rely on us to answer every single question (we won't be available at 2am when you get
some bright idea to do something with your website but need a question answered).
Having said that, we have structured our "support system" such that it will
help you find the answer for yourself.
In the event that your question has never been asked before, you'll have the ability to shoot it our way.
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Finding The Information You Need |
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- Log in to your account
- Click on the "Help" button next to your purchase
- Choose the "Phase" and "Chapter" that relate most to the information you're looking for
- If you do not find the answer to your question, you will have the opportunity to initiate a support ticket
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We do not accept unscheduled technical support ("how do I") questions via telephone except if you are having trouble installing your product.
We would love to be able to help everyone equally, having said that, we are a small staff which will only succeed in answering
everyone's question if we can anticipate the work flow using our online web-ticket system.
We have three levels/tiers of support available:
- Tier 1: (FREE) Online Tutorials (written and text) [learn more]
- Tier 2: (FREE) Support Ticket (via online ticket email system) [learn more]
- Bugs/Errors in the Stock Template
- Installation issues
- Help finding the appropriate helpmaterial
- Tier 3: ($100-$150/hr) Support Ticket and Telephone [learn more]
- Any item not covered in Tier 1 or Tier 2
- One-on-One training/coaching (no longer available)
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Alternate Source For Tutorials |
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Some of our older products (pre-Generation 6) have their video tutorials stored in an alternate location. To find these
tutorials, use our "Help Topics" below, and search in:
"Product Help" -> (the generation of your product) -> (name of the product)
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Most questions can be answered immediately in this Help Center.
Try entering a topic in the search box.
 | What is a web template ? |
| A web template is a package of files, normally pre-built as a ready-to-go website, that typically are edited in a web editor application such as Dreamweaver, Expression Web, Sharepoint Designer, or FrontPage.
More... |
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| What is a web editor ? |
| A web editor is an application, either installed on your computer, or run through your web browser, that is capable of editing modern web editing components such as global Library/Include files, and Dynamic Web Templates (DWTs).
More... |
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| What software will I need to edit a web template ? |
| Typically the only software you will need to edit one of our current generation products is a web editor such as:
More... |
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| Can you build my website for me ? |
| Unfortunately, we do not have the geek-power available, at this time, to provide you with a "webmastering" option. |
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| Where can I get FrontPage ? |
| Microsoft FrontPage is no longer available for sale.
More... |
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| Can I change the pictures in the website templates ? |
| Yes, everywhere you see a "photo" of some sort or another, such as in the "flash", you can change yourself.
More... |
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| Can I change the colors in the website templates myself ? |
| Source files are provided for web designers. If you have a professional level of experience with the latest versions of Adobe Fireworks and Adobe Flash, you can modify the .fla and .png source files yourself. There is no support or instruction, however, provide for the modification of such items.
More... |
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| Do I need Adobe Flash to edit the web template ? |
| No, you do not need Adobe Flash to make standard edits to the website template.
More... |
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| What is the web hosting promo ? |
| The web hosting promotion is available on any web template purchase.
More... |
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| Are there any membership or hidden fees for your web templates? |
| For various reasons, often we will have someone will ask what sort of fees are associated with purchasing a web template from us.
More... |
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