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Message from the Lucky Marble support team:
We really truely believe that it is better if you learn to help yourself than rely on us to answer every single question (we won't be available at 2am when you get
some bright idea to do something with your website but need a question answered).
Having said that, we have structured our "support system" such that it will
help you find the answer for yourself.
In the event that your question has never been asked before, you'll have the ability to shoot it our way.
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Finding The Information You Need |
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- Log in to your account
- Click on the "Help" button next to your purchase
- Choose the "Phase" and "Chapter" that relate most to the information you're looking for
- If you do not find the answer to your question, you will have the opportunity to initiate a support ticket
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We do not accept unscheduled technical support ("how do I") questions via telephone except if you are having trouble installing your product.
We would love to be able to help everyone equally, having said that, we are a small staff which will only succeed in answering
everyone's question if we can anticipate the work flow using our online web-ticket system.
We have three levels/tiers of support available:
- Tier 1: (FREE) Online Tutorials (written and text) [learn more]
- Tier 2: (FREE) Support Ticket (via online ticket email system) [learn more]
- Bugs/Errors in the Stock Template
- Installation issues
- Help finding the appropriate helpmaterial
- Tier 3: ($100-$150/hr) Support Ticket and Telephone [learn more]
- Any item not covered in Tier 1 or Tier 2
- One-on-One training/coaching (no longer available)
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Alternate Source For Tutorials |
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Some of our older products (pre-Generation 6) have their video tutorials stored in an alternate location. To find these
tutorials, use our "Help Topics" below, and search in:
"Product Help" -> (the generation of your product) -> (name of the product)
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Most questions can be answered immediately in this Help Center.
Try entering a topic in the search box.
 | Do you have a trial template that I can download before I purchase ? |
| Thanks for your interest!
More... |
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| What is a 'Website Template' ? |
| Website Templates are pre-designed layouts that allow all FrontPage and Dreamweaver users, from beginners to experts, to build entire websites faster and easier. Just add your text and images, and your new site is ready to go. |
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| What is a web editor ? |
| A web editor is an application, either installed on your computer, or run through your web browser, that is capable of editing modern web editing components such as global Library/Include files, and Dynamic Web Templates (DWTs).
More... |
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| How do I recieve my website template after I purchase ? |
| You will be able to download your website template from your personalized member area. |
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| What will I need, in order to use a WordPress Theme ? |
| In order to use one of our WordPress Themes, you will need to have a web hosting plan with WordPress 2.0+ installed.
More... |
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| What software will I need to edit a web template ? |
| Typically the only software you will need to edit one of our current generation products is a web editor such as:
More... |
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| What requirements are there for the Numo Web Plugins ? |
| Numo Web Plugins will only operate live on a Linux/Unix web server, running PHP, mysql, with .htaccess files enabled.
More... |
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| What is a WordPress Theme ? |
| A WordPress theme is a package of files that you import into your wordpress site which, when activated, instantly change the look and feel of your WordPress site.
More... |
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| What software/hosting requirements are there to use a WordPress Theme ? |
| You will need to have a web hosting account capable of running (or one that is already running) WordPress 2 or 3.
More... |
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| What is the developer bundle/package discount ? |
| When you purchase 3 or more "webware" (web templates, wordpress themes, website plugins) in the same order, you qualify for a discount of 25%.
More... |
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