| |
| |
Message from the Lucky Marble support team:
We really truely believe that it is better if you learn to help yourself than rely on us to answer every single question (we won't be available at 2am when you get
some bright idea to do something with your website but need a question answered).
Having said that, we have structured our "support system" such that it will
help you find the answer for yourself.
In the event that your question has never been asked before, you'll have the ability to shoot it our way.
|
|
| |
Finding The Information You Need |
|
| |
- Log in to your account
- Click on the "Help" button next to your purchase
- Choose the "Phase" and "Chapter" that relate most to the information you're looking for
- If you do not find the answer to your question, you will have the opportunity to initiate a support ticket
|
|
| |
We do not accept unscheduled technical support ("how do I") questions via telephone except if you are having trouble installing your product.
We would love to be able to help everyone equally, having said that, we are a small staff which will only succeed in answering
everyone's question if we can anticipate the work flow using our online web-ticket system.
We have three levels/tiers of support available:
- Tier 1: (FREE) Online Tutorials (written and text) [learn more]
- Tier 2: (FREE) Support Ticket (via online ticket email system) [learn more]
- Bugs/Errors in the Stock Template
- Installation issues
- Help finding the appropriate helpmaterial
- Tier 3: ($100-$150/hr) Support Ticket and Telephone [learn more]
- Any item not covered in Tier 1 or Tier 2
- One-on-One training/coaching (no longer available)
|
|
| |
Alternate Source For Tutorials |
|
| |
Some of our older products (pre-Generation 6) have their video tutorials stored in an alternate location. To find these
tutorials, use our "Help Topics" below, and search in:
"Product Help" -> (the generation of your product) -> (name of the product)
|
|
|
Most questions can be answered immediately in this Help Center.
Try entering a topic in the search box.
|
|
|
|
